The goal of Alpha Financials’ change management is for all impacted stakeholders to have a clear understanding of the project and, where appropriate, be equipped and ready to operate in the new system. Change activities have been selected recognizing that change takes time and requires an integrated approach with multiple touchpoints to ensure successful adoption of the changes that Alpha Financials brings to campus.
Our approach is made up of a mixture of awareness and training activities. These activities are based on comprehensive analysis of our stakeholders and the change impacts that will affect them in the future. Based on this data, we devise a communication and engagement plan and a training needs assessment. The training needs assessment helps us define and prioritize training to develop and deliver before and after the new system goes live.
Alpha Financials’ change management activities align with the best practices of the Prosci ADKAR Model. The stages, listed below, are designed to help the campus community understand and accept the changes coming with Alpha Financials.
- Awareness of the business reasons for change; awareness is the goal/outcome of early communications related to an organizational change
- Desire to engage and participate in the change; desire is the goal/outcome of sponsorship and resistance management
- Knowledge about how to change; knowledge is the goal/outcome of training and coaching
- Ability to realize or implement the change at the required performance level; ability is the goal/outcome of additional coaching, practice, and time
- Reinforcement to ensure change sticks; reinforcement is the goal/outcome of adoption measurement, corrective action and recognition of successful change